Tools for monitoring online feedback

I think there are a wide variety of ways of monitoring your feedback … although we probably don’t have enough space for all of them so I will just mention 3 that I have found really useful (plus they are FREE)!

Google Alerts – setting up Alerts about your brand name, current issues related to your brand or the names of competitors

Addictomatic – http://addictomatic.com/
Simply type in your business name and see where you appear on the web

And finally just a link to great website and a case study on Microsoft using Twitter to improve their Customer service.

http://www.socialmediaexaminer.com/how-microsoft-xbox-uses-twitter-to-reduce-support-costs/

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About SCB Enterprises
System Solutions and Integration

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